General Conditions

General Conditions of Sale of Tourism May 21

RATES

  • The prices of the excursions are expressed in Chilean Pesos.
  • Children under 2 years old (on the date of the excursion) are free in our services.
  • Children between 2 and 12 years old (on the date of the excursion) pay 50% of the rate.
  • Cancellations and modifications will be subject to the following penalty:
    GROUPS (from 5 passengers)
    • Cancellations and/or modifications up to 10 days before arrival: FREE OF CHARGE.
    • Less than 10 days before arrival: 100% CHARGE.
    INDIVIDUAL (1 to 4 passengers)
    • Cancellations and/or modifications up to 48 hours before arrival: FREE OF CHARGE.
    • Less than 48 hours before arrival: 100% CHARGE.

CANCELLATION POLICY

Cancellations and modifications will be subject to the following penalty:

  • Cancellations up to 10 days before arrival: FREE OF CHARGE.
  • Less than 10 days before arrival: 100% CHARGE.

RELEASED

In group reservations, the release of payment for one person for every 20 paid passengers is considered. This does not apply to online reservations, for group reservations you have to contact our reservation center directly: info@turismo21demayo.cl.

NON-PRESENTATION

In the event that a passenger does not show up on the day and time stipulated in their reservation, 100% of the contracted services will be charged.

SOME CONSIDERATIONS

To make date changes to our already contracted and paid services, you must contact our reservation center directly: info@turismo21demayo.cl. Our navigation services are subject to weather conditions. When the boat does not sail, due to technical, climatic reasons or other reasons of force majeure, the value of the ticket will be refunded or the date will be modified. If the entire route is not completed, due to technical, climatic or other force majeure reasons, the percentage corresponding to the uncompleted section of the trip will be returned. This situation is the captain’s decision and it must be understood that it is for his safety. Children are the responsibility of their parents for the duration of the excursion. The company is not responsible for the loss of personal property during the journey. Passenger accident insurance covers the amount of 200UF, any dispute that arises will be subject to the provisions of the commercial code.ce.